Shipping Policy

At Stateside Retail, we aim to get your favourite products to you quickly and safely. This Shipping Policy outlines how we handle deliveries for all UK and international orders.

🚚 Where We Ship From

All orders are shipped from our UK warehouse located at: 103B High Street, Syston, Leicester, LE7 1GQ

🇬🇧 UK Shipping

- Standard Delivery (2–3 working days): £2.99 flat rate - Free Delivery on Orders Over £35.00 - We aim to dispatch all orders within 24 hours of purchase (excluding weekends and public holidays) - Delivery is via DPD, APC, or Royal Mail, depending on your location and order size.

🇪🇺 EU Shipping

- We offer tracked delivery to most EU countries - Shipping rates vary by country and weight and will be calculated at checkout - Orders are typically delivered within 5–10 working days - Please be aware: Customs duties and taxes may apply and are the responsibility of the recipient

🌍 International Shipping (Outside the EU)

- We ship to select international destinations using trusted couriers, including DHL - Shipping rates and times depend on destination — estimated at 7–14 working days - Duties, taxes, and customs fees are not included in our prices and must be paid by the recipient upon delivery

📦 Order Processing Time

- Orders placed Monday to Friday are typically dispatched within 1 business day - Orders placed after 2pm on Friday or during the weekend will be dispatched the next working day - You’ll receive a tracking link via email once your order has been shipped

❗ Delivery Issues & Delays

We are not liable for delays caused by courier disruptions, weather conditions, customs processing, or incorrect shipping details provided at checkout. If your parcel hasn’t arrived within the estimated time frame, please contact our team at: info@statesidedistribution.com

🏠 Missed Deliveries or Incomplete Address

If your parcel is returned to us due to an incomplete or incorrect address or repeated failed delivery attempts, we will contact you to arrange redelivery (additional charges may apply).

🧾 Shipping Confirmation & Tracking

You will receive a confirmation email with tracking details once your order has been dispatched. You can track your delivery status through the courier’s website.

💬 Questions?

If you have any questions about shipping, please contact our customer care team: info@statesidedistribution.com